Robocalls – Phone Scams & How to Spot Them

Robocall Scams Guide for Seniors

Robocalls are becoming an increasingly pervasive problem in our daily lives. These automated calls are often used by scammers to try and steal personal information or money, and can be extremely annoying and disruptive. Unfortunately, it seems like there is no end in sight to the robocall epidemic. While the government has taken steps to try and combat the problem, such as the Do Not Call Registry, it seems like the scammers are always one step ahead.

Are Robocalls Legal?

In many countries, including the United States, robocalls are generally legal if they follow certain rules and regulations. However, there are many restrictions on when and how they can be made, and some types of robocalls are prohibited altogether.

The Federal Trade Commission (FTC) and the Federal Communications Commission (FCC) regulate robocalls in the US. The FTC’s Telemarketing Sales Rule requires that telemarketers get your written consent before they can call you with a pre-recorded message. Additionally, telemarketing robocalls are not allowed to be made to phone numbers listed on the National Do Not Call Registry.

Other types of robocalls, such as informational and political calls, may be legal in certain situations. However, all robocalls must include an opt-out mechanism that allows recipients to stop future calls. Violations of robocall rules can result in significant fines and penalties.

It’s important to note that while many robocalls are legal, they can still be a nuisance and a potential scam. It’s always a good idea to be cautious and skeptical of calls from unknown numbers and to never provide personal or financial information over the phone unless you are certain that the call is legitimate.

Common Robocall Scams

Unfortunately, seniors are often targeted by scammers through robocalls. Here are some common robocall scams that seniors should be aware of:

Medicare and health insurance scams

Scammers may call claiming to be from Medicare or another health insurance provider and offer free services or equipment in exchange for personal information.

Social Security scams

Scammers may call claiming to be from the Social Security Administration and threaten to suspend benefits unless the victim provides personal information or pays a fine.

Charity scams

Scammers may call claiming to be from a charity and ask for donations over the phone. They may use high-pressure tactics and insist on immediate payment.

Tech support scams

Scammers may call claiming to be from a tech support company and offer to fix a supposed problem with the victim’s computer. They may ask for remote access to the computer or for payment for their services.

Sweepstakes and lottery scams

Scammers may call claiming that the victim has won a prize in a sweepstakes or lottery, but must pay a fee or provide personal information to claim it.

It’s important to remember that legitimate organizations will not ask for personal information or payment over the phone. If you receive a robocall that seems suspicious, it’s best to hang up and not engage with the caller. You can also report the call to the appropriate authorities, such as the Federal Trade Commission or the Federal Communications Commission.

How Can I Spot a Scam?

Seniors can take steps to spot and avoid scams. Here are some tips:

  • Be skeptical: It probably is if something sounds too good to be true. Be wary of unsolicited calls, emails, or letters, especially if they ask for personal or financial information.
  • Do your research: Before purchasing or providing information, research the company or organization to ensure it is legitimate. You can search for reviews, look for a physical address and phone number, and check with the Better Business Bureau or other consumer protection agencies.
  • Don’t be rushed: Scammers often use high-pressure tactics to get people to act quickly. Take your time and don’t make any hasty decisions. If a caller insists on an immediate payment or decision, it’s probably a scam.
  • Keep personal information private: Never give out personal information such as your Social Security number, bank account or credit card information to someone you don’t know or trust. If someone asks for this information over the phone, it’s likely a scam.
  • Hang up and call back: If you receive a call that seems suspicious, hang up and call the organization or company back using a number you know is legitimate. Scammers can spoof phone numbers to make it seem like they are calling from a legitimate organization.
  • Trust your instincts: If something doesn’t feel right, it probably isn’t. Don’t be afraid to hang up or delete an email if you feel uncomfortable or unsure.

Remember that scammers are always coming up with new tactics and scams, so staying vigilant and informed is important. If you think you may have been the victim of a scam, report it to the appropriate authorities immediately.

Can I Stop Robocalls?

Fortunately, there are some steps you can take to protect yourself from robocalls. You can register your phone number with the Do Not Call Registry, which will help reduce the number of unwanted calls you receive. Additionally, you can use call-blocking services, which can help you identify and block calls from known scam numbers. Finally, you can also use apps that help you identify and block robocalls, so you don’t have to worry about them interrupting your day.

While robocalls can be incredibly annoying and disruptive, there are steps you can take to protect yourself. By registering your phone number with the Do Not Call Registry, using call-blocking services, and downloading apps to help you identify and block robocalls, you can help reduce the number of unwanted calls you receive.

Who Do I Report Scams To?

If you have fallen victim to a scam or suspect a scam has targeted you, there are several organizations you can report it to. Here are some options:

  • Federal Trade Commission (FTC): The FTC is the primary federal agency investigating and preventing scams. You can report a scam to the FTC by visiting their website at or by calling their toll-free hotline at 1-877-FTC-HELP (1-877-382-4357).
  • Better Business Bureau (BBB): The BBB is a nonprofit organization that helps consumers find trustworthy businesses. You can report a scam to the BBB by visiting their website at
  • Consumer Financial Protection Bureau (CFPB): The CFPB is a federal agency that helps protect consumers from financial fraud and abuse. You can file a complaint with the CFPB by visiting their website at
  • Local law enforcement: If you have lost money or been the victim of a crime, you can contact your local law enforcement agency to file a report.

Reporting scams is important because it helps authorities identify and track scammers and can prevent others from falling victim to the same scam. If you have been scammed or suspect a scam, don’t hesitate to report it to the appropriate authorities.

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